1.Overview

We provide professional service based deliverables. Our refund policy is strict and applies only under specific conditions. By using our services, you acknowledge that results may vary due to industry factors, market behavior, and external influences beyond our control.

2.Eligibility for Refund

Refund requests must be submitted in writing to our support team. The request must include your full name, email used during signup, project name, payment receipt, and the reason for your request. Refunds are considered only before project kickoff. After project initiation, no refunds are provided under any circumstances.

3.Non Refundable Services

The following services are not eligible for refunds once work has started or deliverables have been provided:

• Editing, proofreading, formatting, or illustration services after delivery of initial drafts
• Book cover design once concepts or drafts have been created
• Marketing, advertising, or promotional services once planning or execution has begun
• Distribution setup for Amazon, Kindle, Audible, Kobo, Nook, Lulu, or any third party platform
• Website development, SEO, or technology based services once implementation has started
• Consultation fees or strategy sessions delivered in full
• Any digital assets, design files, or completed work already handed over

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4.Partial Refund Consideration

Partial refunds may be considered only when no deliverables have been provided and no production or planning work has been initiated. Approval is not guaranteed and is subject to internal review.

5.Refund Review Timeline

Refund evaluations require five to seven business days. If approved, processing may require an additional seven to ten business days depending on the payment provider.

6.Project Cancellation

Clients may request cancellation in writing. Cancellation does not guarantee refund eligibility. If any part of the service has begun, the project is classified as non refundable.

7.Quality Concerns

Quality concerns must be reported immediately after receiving a draft or deliverable. Our team provides revisions according to the service package purchased. Refunds cannot be requested based on subjective preference once work has been completed.

8.Chargebacks

Chargebacks filed without prior communication are considered a breach of this policy. Our publishing team reserves the right to dispute such claims with documentation of service delivery.

9.Contact Information

To request a refund, please contact us at: info@midwaypublishers.com

Your request must include:

• Full name
• Email used during purchase
• Order ID or receipt
• Service purchased
• Reason for request

9.Independence Disclaimer